![]() This is a good time to remind you: Intuit, the maker of TurboTax, is one of the companies that has promised the IRS to offer free tax filing to lower-income Americans. It turns out that if you start the process from, it’s impossible to find the truly free version. Here’s what it looks like behind the curtain: ch: /personal-taxes/online/Įven though TurboTax could tell we were eligible to file for free, the company never told us about the truly free version. In the source code, TurboTax had branded us as “NONFFA.” That stands for “Non Free File Alliance.” In other words, we were not on track to file for free after all. Even though we clicked on the “FREE Guaranteed” option and met all the requirements to file for free, the company had tagged us as a potential paying customer. We took a close look at the source code of the TurboTax website and noticed something strange. So how did we end up with a product that would make us pay? Are the house cleaner and the cashier not allowed to prepare and file their taxes for free because of their particular tax situations? No! According to the agreement between the IRS and the companies, anyone who makes less than $66,000 can prepare and file their taxes for free. We went back to and clicked on “FREE Guaranteed.” This time, we went through the process as a Walgreens cashier without health insurance, entering personal information and giving the company lots of sensitive data.Īgain, TurboTax told us we had to pay - this time because there’s an extra form if you don’t have insurance. Turns out the house cleaner didn’t qualify because he is a independent contractor. TurboTax asked us to click through more than a dozen questions and prompts about our finances.Īfter all of that, only then did we get the bad news: TurboTax revealed this wasn’t going to be free at all. We entered extensive personal information. We started the process by creating the profile of a TaskRabbit house cleaner who took in $29,000. It contained the word “free” five times! We clicked and were relieved to see that filing for free was guaranteed. We searched for “irs free file taxes.”Īnd we thought we found what we were looking for: Ads from TurboTax and others directing us to free products. ![]() Here’s what happened when we went looking. If you mean "online" service then that ended for 2018 on and is presently getting ready for the 2019 tax year which will start sometime in December.Email address This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The ONLY "service" you can presently use, is the software program installed on your own computer (that you can use anytime you want just like any other application), but that is hardly a "service". (What software company that sells do-it-youself software provides 24X7 support - that costs money and the price of the product would have to be high enough to support that - not practicable or realistic.)Īnd what does "Don't allow people to use your service 24/7." even mean. To talk directly with a TurboTax employee, use the link above to set up a phone call with customer support. This is a user-to-user help forum of other TurboTax users. Smarten up.įYI: This is not "your" company. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. Is NOT complimentary to your company, one bit.
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